We use cookies to ensure we give you the best experience on our website. You can find out about our cookies and how to disable cookies in our Privacy Policy. If you continue to use this website without disabling cookies, we will assume you are happy to receive them. Close.

  • CIOB
  • BRSIA
  • IHBC
  • CIAT
  • ECA - Excellence in Electrotechnical & Engineering Services

buildings people People Wiki Diversity, social value and skills Part of Designing Buildingswww.designingbuildings.co.uk

Subscribe to our newsletter
  • Register
  • Sign in
People Wiki home
  • Site info / tools
      • Create an article
      • Upload file / image
      • Image library
      • Full text search
      • Recent changes
      • Contact
      • Help
      • About
      • Privacy policy
      • Report abuse
      • Terms and Conditions
      • Advertise
      • Cookie Preferences
  • All articles
Edit this article
Last edited 02 Oct 2020
See full history

Aftercare manager

Contents

  • 1 Introduction
  • 2 Relationship building
  • 3 Responsibilities
  • 4 Background
  • 5 Related articles on Designing Buildings Wiki

[edit] Introduction

An aftercare manager (or defects manager) is involved with pre-handover, handover and the defects liability periods of a construction project.

Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.

This role is considered to be an integral part of the construction process, seen as the link between construction completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain making good defects (MGD) certifications. They may also involved in providing an evaluation of the handover process including the verification of documentation accuracy.

[edit] Relationship building

The aftercare manager must have strong communication skills and be able to connect with the client, the building or facilities managers, end users, suppliers and other stakeholders. The aftercare manager meets with project managers and contract managers to review liability issues and assess responsibilities.

This person will also be in regular contact with consultants and subcontractors. This could mean calling upon a subcontractor to return to the job to resolve defects and then providing the client with an update once the defects have been addressed.

During the aftercare phase, they may also manage suppliers and labourers still associated with the project.

Due to the variable nature of the role, the person should be able to work as part of a team, but should also be able to function independently.

[edit] Responsibilities

In addition to relationship building, there are several technical and logistical tasks that are often assigned to the aftercare manager. These can include:

  • Arranging site inspections.
  • Entering jobs into the MGD system.
  • Updating the administrative aspects of jobs and managing assignments for supply chain and service engineers.
  • Managing operational budgets.
  • Controlling facilities management activities during handover.
  • Producing status reports for review.
  • Conducting internal audits.

[edit] Background

Knowledge of building regulations, contracts and specifications is important for most aftercare managers. It may be beneficial for an aftercare manager to have some experience with electrical and mechanical systems, although this is not always required. Familiarity with technology may also be helpful.

[edit] Related articles on Designing Buildings Wiki

  • 6: Handover and close out.
  • Certificate of making good defects.
  • Contract administrator for construction contracts.
  • Defects certificate.
  • Defects list.
  • Defects in construction.
  • Handover.
  • Making good.
Retrieved from "https://www.designingbuildings.co.uk/wiki/Aftercare_manager"
  • Share
  • Add a comment
  • Send us feedback
Create an article
  • Follow
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube
  • Instagram

Related articles

  • 6: Handover and close out.
  • Certificate of making good defects.
  • Contract administrator for construction contracts.
  • Defects certificate.
  • Defects list.
  • Defects in construction.
  • Handover.
  • Making good.
  • Building People Tweets

    Tweets by BuildingPeople
    © Designing Buildings Ltd. 2025
    • Cookie Preferences
    • Privacy Policy
    • Terms and Conditions

    Designing Buildings Anywhere

    Get the Firefox add-on to access 20,000 definitions direct from any website

    Find out more Accept cookies and
    don't show me this again